Homecostume

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• How do I find my order number or check my order status?
• Where can I find the size guide?
• Where are your products made and shipped from?

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Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• How do I change my shipping address?
• Can I change my billing address?

Shipping & Delivery 13

• How long does shipping take? When will my order ship?
• How much does shipping cost?
• Do you ship to my country?
• How do I track my order?
• My tracking number isn’t working

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Order Issues 6

• My item arrived damaged, broken or defective
• I received the wrong item
• I received someone else’s order
• Items are missing from my order
• The item doesn’t match the photos or description

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Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Payments & Discounts 9

• What payment methods do you accept?
• Why is my card being declined?
• Why do I see two charges on my statement?
• Why was I charged an international transaction fee?
• How do I use a discount code?

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Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I care for all-over-print clothing?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?