Homecostume

Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• Can I change my billing address?
• How do I change my shipping address?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• Where can I find the size guide?
• Where are your products made and shipped from?
• Do you include a receipt or invoice in the package?

View all 8

Shipping & Delivery 13

• My tracking hasn’t updated in several days. Is something wrong?
• How long does shipping take? When will my order ship?
• How much does shipping cost?
• My tracking number isn’t working
• I used a parcel forwarding service and didn’t receive my order

View all 13

Payments & Discounts 9

• Why was I charged an international transaction fee?
• Why is my card being declined?
• Why do I see two charges on my statement?
• What payment methods do you accept?
• How do I use a discount code?

View all 9

Order Issues 6

• I received someone else’s order
• My item arrived damaged, broken or defective
• Items are missing from my order
• The item doesn’t match the photos or description
• I received the wrong item

View all 6

Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?
• How do I care for all-over-print clothing?

Personalization & Custom Orders 7

• How does personalization work?
• Can I see a preview of my order before buying?
• Can I order a personalized product without a name?
• I made a typo in my personalization. Can I change it?
• How do I send my photo or custom details after ordering?

View all 7

Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Shipping & Delivery 14

• How do I track my order?
• Tracking says delivered, but I haven’t received my package
• What if my package is lost in transit?
• Where can I find carrier contact information?
• My order is being returned to sender. What now?

View all 14

Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• Can I change my billing address?
• How do I change my shipping address?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• Where can I find the size guide?
• Where are your products made and shipped from?
• Do you include a receipt or invoice in the package?

View all 8

Payments & Discounts 9

• Why was I charged an international transaction fee?
• Why is my card being declined?
• Why do I see two charges on my statement?
• What payment methods do you accept?
• How do I use a discount code?

View all 9

Order Issues 6

• I received someone else’s order
• My item arrived damaged, broken or defective
• Items are missing from my order
• The item doesn’t match the photos or description
• I received the wrong item

View all 6

Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?
• How do I care for all-over-print clothing?

Personalization & Custom Orders 7

• How does personalization work?
• Can I see a preview of my order before buying?
• Can I order a personalized product without a name?
• I made a typo in my personalization. Can I change it?
• How do I send my photo or custom details after ordering?

View all 7

Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• How do I find my order number or check my order status?
• Where can I find the size guide?
• Where are your products made and shipped from?

View all 8

Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• How do I change my shipping address?
• Can I change my billing address?

Shipping & Delivery 13

• How long does shipping take? When will my order ship?
• How much does shipping cost?
• Do you ship to my country?
• How do I track my order?
• My tracking number isn’t working

View all 13

Order Issues 6

• My item arrived damaged, broken or defective
• I received the wrong item
• I received someone else’s order
• Items are missing from my order
• The item doesn’t match the photos or description

View all 6

Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Payments & Discounts 9

• What payment methods do you accept?
• Why is my card being declined?
• Why do I see two charges on my statement?
• Why was I charged an international transaction fee?
• How do I use a discount code?

View all 9

Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I care for all-over-print clothing?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?

Shipping & Delivery 13

• My tracking hasn’t updated in several days. Is something wrong?
• How long does shipping take? When will my order ship?
• How much does shipping cost?
• My tracking number isn’t working
• I used a parcel forwarding service and didn’t receive my order

View all 13

Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• Can I change my billing address?
• How do I change my shipping address?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• Where can I find the size guide?
• Where are your products made and shipped from?
• Do you include a receipt or invoice in the package?

View all 8

Payments & Discounts 9

• Why was I charged an international transaction fee?
• Why is my card being declined?
• Why do I see two charges on my statement?
• What payment methods do you accept?
• How do I use a discount code?

View all 9

Order Issues 6

• I received someone else’s order
• My item arrived damaged, broken or defective
• Items are missing from my order
• The item doesn’t match the photos or description
• I received the wrong item

View all 6

Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?
• How do I care for all-over-print clothing?

Personalization & Custom Orders 7

• How does personalization work?
• Can I see a preview of my order before buying?
• Can I order a personalized product without a name?
• I made a typo in my personalization. Can I change it?
• How do I send my photo or custom details after ordering?

View all 7

Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• Can I change my billing address?
• How do I change my shipping address?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• Where can I find the size guide?
• Where are your products made and shipped from?
• Do you include a receipt or invoice in the package?

View all 8

Shipping & Delivery 13

• My tracking hasn’t updated in several days. Is something wrong?
• How long does shipping take? When will my order ship?
• How much does shipping cost?
• My tracking number isn’t working
• I used a parcel forwarding service and didn’t receive my order

View all 13

Payments & Discounts 9

• Why was I charged an international transaction fee?
• Why is my card being declined?
• Why do I see two charges on my statement?
• What payment methods do you accept?
• How do I use a discount code?

View all 9

Order Issues 6

• I received someone else’s order
• My item arrived damaged, broken or defective
• Items are missing from my order
• The item doesn’t match the photos or description
• I received the wrong item

View all 6

Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?
• How do I care for all-over-print clothing?

Personalization & Custom Orders 7

• How does personalization work?
• Can I see a preview of my order before buying?
• Can I order a personalized product without a name?
• I made a typo in my personalization. Can I change it?
• How do I send my photo or custom details after ordering?

View all 7

Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• How do I find my order number or check my order status?
• Where can I find the size guide?
• Where are your products made and shipped from?

View all 8

Personalization & Custom Orders 7

• How does personalization work?
• Can I see a preview of my order before buying?
• Can I order a personalized product without a name?
• I made a typo in my personalization. Can I change it?
• How do I send my photo or custom details after ordering?

View all 7

Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• How do I change my shipping address?
• Can I change my billing address?

Shipping & Delivery 13

• How long does shipping take? When will my order ship?
• How much does shipping cost?
• Do you ship to my country?
• How do I track my order?
• My tracking number isn’t working

View all 13

Order Issues 6

• My item arrived damaged, broken or defective
• I received the wrong item
• I received someone else’s order
• Items are missing from my order
• The item doesn’t match the photos or description

View all 6

Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?

Payments & Discounts 9

• What payment methods do you accept?
• Why is my card being declined?
• Why do I see two charges on my statement?
• Why was I charged an international transaction fee?
• How do I use a discount code?

View all 9

Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I care for all-over-print clothing?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?