Shipping & Delivery

Where's my package?
Hello to all our valued customers who have found their way to this article! In this article, FAMILYSTORE will explore the journey of a package from the mom...
Wed, 11 Oct, 2023 at 9:16 AM
How to track my order?
If you've recently made a purchase from us and are eager to keep track of your order, you can easily stay updated on its progress by following a few str...
Wed, 11 Oct, 2023 at 8:12 AM
How to find a missing package that shows as "Delivered"?
Hello, FamilyStore is very sorry to know that you did not receive your package. We understand your concern, and we are here to assist you. Please rest assur...
Wed, 11 Oct, 2023 at 9:19 AM
Why do my order doesn't arrive in the prescribed time frame?
Hi, we're thrilled to share that more than 97-% of packages arrive on schedule. However, we understand that there can be occasional instances where a de...
Wed, 11 Oct, 2023 at 9:22 AM
Where can I find carrier contact information?
In order to meet the needs of all of our customers, our company collaborate with many shipping carriers all over the world. The common carriers have been li...
Wed, 11 Oct, 2023 at 9:23 AM
Why my package was returned to sender?
If an item could not be delivered for any reason, the item would be sent back to the indicated return address. Items are frequently returned to the sender ...
Wed, 11 Oct, 2023 at 9:31 AM
How long does it take to receive my order?
1. Estimated Arrival Time We process orders Monday through Friday, Eastern Standard Time, excluding Post Office holidays: New Year's Day, Presidents...
Wed, 11 Oct, 2023 at 9:31 AM
Which countries do my order ship from?
Products will be made and shipped from America or Asia, depending on what kind of items that you ordered. Please rest assured, to exceed our customers' ...
Wed, 11 Oct, 2023 at 9:32 AM
Does FamilyStore ship to my country?
During our operating period, millions of goods with the FamilyStore trademark were sold and delivered to customers from over 200 countries and territories. ...
Wed, 11 Oct, 2023 at 9:32 AM
When will my order process and ship?
All items in our store are made-to-order, which means that these prints are only made for you. Therefore, it may take a little bit more time to process than...
Wed, 11 Oct, 2023 at 9:33 AM