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Shipping & Delivery 13

• My tracking hasn’t updated in several days. Is something wrong?
• How long does shipping take? When will my order ship?
• How much does shipping cost?
• My tracking number isn’t working
• I used a parcel forwarding service and didn’t receive my order

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Modify or Cancel an Order 4

• Can I modify my order?
• Can I cancel my order?
• Can I change my billing address?
• How do I change my shipping address?

Placing an Order 8

• How do I place an order?
• I haven’t received an order confirmation email
• Where can I find the size guide?
• Where are your products made and shipped from?
• Do you include a receipt or invoice in the package?

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Payments & Discounts 9

• Why was I charged an international transaction fee?
• Why is my card being declined?
• Why do I see two charges on my statement?
• What payment methods do you accept?
• How do I use a discount code?

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Order Issues 6

• I received someone else’s order
• My item arrived damaged, broken or defective
• Items are missing from my order
• The item doesn’t match the photos or description
• I received the wrong item

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Product Care Guide 4

• How do I wash printed t-shirts and hoodies?
• How do I clean my stainless steel tumbler?
• How do I keep my t-shirts from pilling?
• How do I care for all-over-print clothing?

Personalization & Custom Orders 7

• How does personalization work?
• Can I see a preview of my order before buying?
• Can I order a personalized product without a name?
• I made a typo in my personalization. Can I change it?
• How do I send my photo or custom details after ordering?

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Returns, Refunds & Replacements 5

• Do you accept returns or exchanges?
• How do I request a replacement or refund?
• How long does a refund take?
• I ordered the wrong size, color or design by mistake
• What isn’t covered by the refund policy?