If your item is defective, damaged, faulty or not what you ordered, submit a ticket or email support@avis89.com within 30 days from the delivery date or 45 days from the order date, whichever comes first. Please include:
- Your order number and the email address used at checkout
- A short description of the problem
- Photo(s) or a short video of the item(s) you received
- For print errors: close-up photos of the print. For size or placement issues: a photo with a measuring tape or ruler next to the item. For missing items: a photo of the package and the full shipping label.
We review every claim within 24 business hours. If it is eligible you choose between a free replacement (same design, size and options as the original, produced and delivered in about 15–25 business days) or a refund to your original payment method. You never need to ship anything back to us.
Full terms are in our Return & Refund Policy.