Placing An Order

How can I place an order?
In order to make a purchase on our shop follow these steps : Step 1: Select the item(s) that you wish to purchase on our website https://familystore.com/ ...
Tue, 27 Jun, 2023 at 10:00 PM
How do I use my discount code?
It's so easy to use your discount code! You can apply your discount code before you checkout:  - Discount code that has expired or is not valid on th...
Tue, 27 Jun, 2023 at 10:01 PM
I forgot to enter my discount code?
When you make a purchase, you accept the price stated. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order.
Tue, 27 Jun, 2023 at 10:02 PM
Why has my discount code not been applied?
Common issues with promo codes: You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it ...
Tue, 27 Jun, 2023 at 10:03 PM
Why have I not received an order confirmation?
If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox ...
Tue, 27 Jun, 2023 at 10:04 PM
Where can I find size guides?
You’ll find a size guide for each of our products  Please note that in the garment industry, it is common to see a minor variation in garment measuremen...
Tue, 27 Jun, 2023 at 10:05 PM
Where does FamilyStore ship from?
While we print a portion of our products at our US facilities, we also operating with several fulfillment centers around the world (EU, UK, Australia, and A...
Tue, 27 Jun, 2023 at 10:06 PM
Does FamilyStore send receipts with package?
We do not include receipts of orders on packages. We just include the shipping label to show the tracking number and shipping address.  All invoice de...
Tue, 27 Jun, 2023 at 10:07 PM
Can I see a preview of my order?
Kindly go to https://familystore.com/ and choose you choose your preferred design and personalization. Once done, please scroll down at the bottom part of...
Tue, 27 Jun, 2023 at 10:13 PM
Can I order the personalized product without the name?
If you wish to proceed with your order,  you may press spaces on the keyboard if you don't want to include your name.
Tue, 27 Jun, 2023 at 10:14 PM