Hello, if you want to cancel an order you have just placed, please follow these simple steps:


1. Check the time policy for cancelation and the status of your order first

  • Your order is only eligible to be canceled within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.  

  • If you already received the tracking number for your order, it is no longer possible to cancel it.

2. Visit our page Contact Us 

If your order is still within the policy period, the next step is to visit the mentioned link and choose this "For problems with your order" section.



3. Create a ticket for your request

When accessing the form, make sure to provide accurate information regarding your order. Select the reason as "Cancel an order I just placed" to indicate your request: