<div class="control-group ticket_section"> <label class=" required control-label cf_modifyedit_an_order_i_just_placed_1515118-label " for="helpdesk_ticket_cf_modifyedit_an_order_i_just_placed_1515118">Modify/Edit an order I just placed</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_modifyedit_an_order_i_just_placed_1515118]" id="helpdesk_ticket_custom_field_cf_modifyedit_an_order_i_just_placed_1515118"><option value="">...</option> <option data-id="64000302036" value="Add an item">Add an item</option> <option data-id="64000302037" value="Remove an item">Remove an item</option> <option data-id="64000302038" value="Change a personalization">Change a personalization</option> <option data-id="64000302039" value="Change size or color item">Change size or color item</option> <option data-id="64000302040" value="Change shipping method">Change shipping method</option> <option data-id="64000302041" value="Change shipping address">Change shipping address</option> <option data-id="64000302042" value="Change email addrress">Change email addrress</option> <option data-id="64000302043" value="Apply a discount">Apply a discount</option> <option data-id="64000302044" value="Add or edit a gift message">Add or edit a gift message</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_checkbox_1_1515118]" id="helpdesk_ticket_custom_field_cf_checkbox_1_1515118_64000179978" value="1" class=" required checkbox section_field" /> WARNING: Any change request may delay your order. We will attempt to make your change request, however we pride ourselves on personalizing and shipping your order as fast as possible. </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_checkbox_2_1515118]" id="helpdesk_ticket_custom_field_cf_checkbox_2_1515118_64000179978" value="1" class=" required checkbox section_field" /> WARNING ADDITIONAL FEE: We will need to contact you again to confirm any requested changes that affect the dollar value of your order for additional payment or credit. * </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_cancel_an_order_i_just_placed_1515118-label " for="helpdesk_ticket_cf_cancel_an_order_i_just_placed_1515118">Cancel an order I just placed</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_cancel_an_order_i_just_placed_1515118]" id="helpdesk_ticket_custom_field_cf_cancel_an_order_i_just_placed_1515118"><option value="">...</option> <option data-id="64000302045" value="I no longer want the item/order">I no longer want the item/order</option> <option data-id="64000302046" value="I placed a duplicate order">I placed a duplicate order</option> <option data-id="64000302047" value="This order will arrive too late">This order will arrive too late</option> <option data-id="64000302048" value="I ordered by mistake">I ordered by mistake</option> <option data-id="64000302049" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_checkbox_114738_1515118]" id="helpdesk_ticket_custom_field_cf_checkbox_114738_1515118_64000302027" value="1" class=" required checkbox section_field" /> WARNING: We will attempt to cancel however if it has completed the personalization process or shipped will not be able to provide a full refund. We will need you to confirm any requested changes that affect the dollar value of your order for credit. </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_checkbox_2698557_1515118]" id="helpdesk_ticket_custom_field_cf_checkbox_2698557_1515118_64000302027" value="1" class=" required checkbox section_field" /> WARNING ADDITIONAL FEE: We will need to contact you again to confirm any requested changes that affect the dollar value of your order for additional payment or credit. </label> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_where_is_my_order_1515118-label " for="helpdesk_ticket_cf_where_is_my_order_1515118">Where is my order?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_where_is_my_order_1515118]" id="helpdesk_ticket_custom_field_cf_where_is_my_order_1515118"><option value="">...</option> <option data-id="64000302050" value="Order has not shipped/does not show tracking number">Order has not shipped/does not show tracking number</option> <option data-id="64000302051" value="I want to know the estimated delivery time">I want to know the estimated delivery time</option> <option data-id="64000302052" value="Order has tracking number, but tracking number doesn't work">Order has tracking number, but tracking number doesn't work</option> <option data-id="64000302053" value="Tracking hasn't updated in several days">Tracking hasn't updated in several days</option> <option data-id="64000302054" value="Tracking shows order delivered, but I'm not in receipt of package">Tracking shows order delivered, but I'm not in receipt of package</option> <option data-id="64000302055" value="My package delivered to the wrong address">My package delivered to the wrong address</option> <option data-id="64000302056" value="My package returned to sender or Forwarded to another address">My package returned to sender or Forwarded to another address</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_issue_with_an_order_i_received_1515118-label " for="helpdesk_ticket_cf_issue_with_an_order_i_received_1515118">Issue with an order I received</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_issue_with_an_order_i_received_1515118]" id="helpdesk_ticket_custom_field_cf_issue_with_an_order_i_received_1515118"><option value="">...</option> <option data-id="64000302057" value="Received wrong item">Received wrong item</option> <option data-id="64000302058" value="Received incorrect items : size , colors, personalization....">Received incorrect items : size , colors, personalization....</option> <option data-id="64000302059" value="Item arrived damaged/broken">Item arrived damaged/broken</option> <option data-id="64000302060" value="The product I received has a printing problem as misalignment prints, scratched prints...">The product I received has a printing problem as misalignment prints, scratched prints...</option> <option data-id="64000302061" value="The product has problems after using/cleaning">The product has problems after using/cleaning</option> <option data-id="64000302062" value="I am not satisfied with the product quality">I am not satisfied with the product quality</option> <option data-id="64000302063" value="Item missing from order">Item missing from order</option> <option data-id="64000302064" value="I received a gift but don't know who sent it to me">I received a gift but don't know who sent it to me</option> <option data-id="64000302065" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_checkbox_1671223_1515118]" id="helpdesk_ticket_custom_field_cf_checkbox_1671223_1515118_64000302030" value="1" class=" required checkbox section_field" /> Checkbox 1 </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_checkbox_2313801_1515118]" id="helpdesk_ticket_custom_field_cf_checkbox_2313801_1515118_64000302030" value="1" class=" required checkbox section_field" /> We do not have policies regarding the return of the item. you can get a refund or replacement without having to return. </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_question_about_products_1515118-label " for="helpdesk_ticket_cf_question_about_products_1515118">Question about products</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_question_about_products_1515118]" id="helpdesk_ticket_custom_field_cf_question_about_products_1515118"><option value="">...</option> <option data-id="64000302078" value="I want to reorder the same items">I want to reorder the same items</option> <option data-id="64000302079" value="Placing or completing order">Placing or completing order</option> <option data-id="64000302080" value="Find a Designs / Products /Options">Find a Designs / Products /Options</option> <option data-id="64000302081" value="Request Customize/Design on your Demand/ New Ideas">Request Customize/Design on your Demand/ New Ideas</option> <option data-id="64000302082" value="New product suggestion">New product suggestion</option> <option data-id="64000302083" value="Corporate, logo & bulk order inquiries">Corporate, logo & bulk order inquiries</option> <option data-id="64000302084" value="Question about products">Question about products</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_shipping_1515118-label " for="helpdesk_ticket_cf_shipping_1515118">Shipping</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_shipping_1515118]" id="helpdesk_ticket_custom_field_cf_shipping_1515118"><option value="">...</option> <option data-id="64000302085" value="Estimated Time of Arrival">Estimated Time of Arrival</option> <option data-id="64000302086" value="Carriers used">Carriers used</option> <option data-id="64000302087" value="International locations serviced">International locations serviced</option> <option data-id="64000302088" value="Shipping rates">Shipping rates</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_transaction_issue_1515118-label " for="helpdesk_ticket_cf_transaction_issue_1515118">Transaction issue</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_transaction_issue_1515118]" id="helpdesk_ticket_custom_field_cf_transaction_issue_1515118"><option value="">...</option> <option data-id="64000302089" value="Duplicate transaction">Duplicate transaction</option> <option data-id="64000302090" value="My payment was declined">My payment was declined</option> <option data-id="64000302091" value="My credit card was charged but no order information">My credit card was charged but no order information</option> <option data-id="64000302092" value="I was charged an additional fee">I was charged an additional fee</option> <option data-id="64000302093" value="Unknown Charges">Unknown Charges</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_your_discount_code_1515118-label " for="helpdesk_ticket_cf_your_discount_code_1515118">Your Discount code</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_discount_code_1515118]" id="helpdesk_ticket_custom_field_cf_your_discount_code_1515118" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_1515118-label " for="helpdesk_ticket_cf_type_1515118">Type Review Gift</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_1515118]" id="helpdesk_ticket_custom_field_cf_type_1515118"><option value="">...</option> <option data-id="64000303481" value="A $3 gift if you post photos of the items on Instagram with our hashtag">A $3 gift if you post photos of the items on Instagram with our hashtag</option> <option data-id="64000303482" value="A $5 gift if you leave a review on our Trustpilot">A $5 gift if you leave a review on our Trustpilot</option> <option data-id="64000303483" value="A $10 gift if you make a video with our items and post it on TikTok with the ourhashtag">A $10 gift if you make a video with our items and post it on TikTok with the ourhashtag</option></select> </div> </div>