If you've recently made a purchase from us and are eager to keep track of your order, you can easily stay updated on its progress by following a few straightforward steps. Similar to numerous online retailers, Wander Print also offers tracking services to ensure customers are well-informed about their packages. Here're some simple ways how you can track your order:
1. How to know your tracking number?
After your product has been finished processing, we will handle the package to the shipping courier. At this time, we will send you the tracking number from a shipping confirmation email. Please kindly check your placing order email. It should contain important details about your order, including a tracking number or a direct link to track your package. Take note of the provided tracking information as you'll need it for the next step.
2. How to track your order after receiving the tracking number?
- Step 1: Open your web browser and visit our store Familystore.com.
- Step 2: Look for an "Tracking Orders" section on the homepage. This section is typically located in the footer menu of the website. Click on the designated link or button to access the order tracking page.
a. Visit Familystore's website on PC:
You can also track your order by clicking the "Track Order" on the top right corner
b. Visit Familystore's website on Mobile Phones:
You can also check at the left column for Track Order button
- Step 3: Enter Your Tracking Information
On the order tracking page, you will be prompted to enter your tracking information. This usually includes your order number and the email address or the tracking number provided in your order confirmation email. Carefully enter the required details into the designated fields and click on the "Track Order" button to initiate the tracking process.
- Step 4: Receive Order Updates
Once you have submitted your tracking information, our tracking system will retrieve the latest status of your order. You will be able to see the current location of your package, estimated delivery date, and any other relevant updates. Keep in mind that it may take a little time for the tracking information to appear, especially if your order was recently placed.
3. Why can't you track your order?
There are some reasons that you may not track your order, FamilyStore would love to let you know these reasons and the solution:
- Did not receive a tracking number: We will send a shipping information email via the email that you placed your order, please kindly check it. Some emails may be sent to your junk box, it would be great to check both mailbox and junk box.
- You may type wrong tracking number => Please re-check your email for the correct one.
- Tracking may not be scanned yet; therefore, there is no updating about the tracking => Please wait for 1-2 days for updating
- The tracking number has been changed by the shipping courier
* If you have tried all the solutions above but still cannot track your order, we kindly request you to get in touch with us via Contact Us, and we will provide you with the necessary assistance.
** To know more about where's your order, please visit this article for more details: Where's my package?